DicePalace Privacy Policy

At DicePalace, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play, or otherwise interact with our platform at dicepalace.com. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data. By creating an account or using our services, you agree to the practices described below.

Information We Collect

We at DicePalace collect several categories of information to provide you with a secure and personalised gaming experience. Our data collection practices are designed to comply with applicable data protection laws across our target markets, including the United Kingdom, Ireland, Finland, Italy, Poland, Norway, Hungary, Czech Republic, Spain, France, Greece, Germany, Slovakia, the Netherlands, Slovenia, Croatia, Portugal, Latvia, and Arabic-speaking markets.

• We collect identity information such as your full name, date of birth, nationality, and copies of identification documents during our verification process
• We gather contact details, including your email address, phone number, and residential address
• We record financial information related to deposits and withdrawals, including payment method details for options such as Pay by Card, Revolut, Bank Transfer, USDT, Bitcoin, Ethereum, Litecoin, and other supported cryptocurrencies
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and transaction history
• We automatically collect technical data such as IP address, device type, browser information, and login timestamps
• We use cookies and similar tracking technologies to understand how you use our site and to improve your overall experience

How We Use Your Data

Here at DicePalace, we use your personal information for a range of legitimate business purposes. Our priority is to ensure that your experience with DicePalace Casino remains safe, fair, and compliant with our legal obligations as an operator.

• We use your data to verify your identity and age, confirming that you meet our eligibility requirements
• We process your financial details to handle deposits, withdrawals, and to prevent fraud or money laundering
• We analyse your gaming behaviour to detect irregular patterns, protect against bonus abuse, and support responsible gambling measures
• Our marketing team may use your contact information to send you promotional offers, such as updates on our welcome package, reload bonuses, cashback, and VIP Club rewards, unless you opt out
• We rely on your data to provide customer support through our 24/7 live chat and email channels
• We use aggregated and anonymised data to improve our games, platform performance, and overall service quality

Legal Basis for Processing

Our processing of your personal data is grounded in several legal bases recognised under applicable privacy regulations. At DicePalace, we only process data when we have a valid reason to do so.

• We process data necessary to perform our contract with you, including account management and payment processing
• We process data to comply with our legal and regulatory obligations, including anti-money laundering checks
• We rely on your consent for marketing communications, which you may withdraw at any time
• We process data based on our legitimate interests, such as fraud prevention and platform security

Sharing Your Information

We at DicePalace do not sell your personal data to third parties. However, we may share your information with select partners who help us operate our services effectively.

• We share data with payment processors to facilitate deposits and withdrawals via methods such as Skrill, Bank Transfer, and various cryptocurrencies
• Our compliance team may disclose information to regulatory authorities, law enforcement, or auditors when legally required
• We work with identity verification providers to confirm your age and identity during account registration
• We may share data with IT service providers, customer support tools, and marketing platforms that assist us in delivering our services

Data Retention

Our DicePalace platform retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Once your account is closed and no legal obligation requires further retention, we will securely delete or anonymise your data in accordance with our internal retention schedules.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We at DicePalace are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You may request a copy of your data in a portable format where applicable
• You can withdraw consent for marketing communications at any time by contacting our support team

To exercise any of these rights, you may contact us directly at [email protected], or reach our dedicated data protection officer at [email protected]. We aim to respond to all legitimate requests within a reasonable timeframe.

Cookies and Tracking Technologies

Our DicePalace website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. These cookies help us understand how players interact with our games, promotions, and the DicePalace Casino interface across our 18 supported languages. You can manage your cookie preferences through your browser settings at any time.

Data Security

We at DicePalace take data security seriously and implement technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access controls for employees who handle sensitive data. Despite our best efforts, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your account credentials.

One Account Policy and Data Verification

To maintain fairness and prevent fraud, our terms permit only one account per person, household, phone number, email address, and IP address. We at DicePalace use the personal data collected during registration to enforce this policy and to verify compliance with our Excluded Jurisdictions requirements, which restrict residents of certain countries from opening accounts or making deposits.

International Data Transfers

Given that DicePalace Casino serves players across multiple countries, your data may be transferred to and processed in jurisdictions outside your country of residence. Whenever we transfer data internationally, we take appropriate steps to ensure it remains protected in accordance with applicable data protection standards.

Children's Privacy

Our services at DicePalace are strictly intended for adults who meet the applicable legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be immediately closed and the relevant funds handled according to our terms and conditions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We at DicePalace will post any updates on this page, and we encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us at [email protected] or our data protection officer at [email protected]. Our team is available 24/7 to assist you with any privacy-related inquiries.